When it comes to being a successful firewood company in the south of Wales, we are the team you should be looking for. We know we have a lot of competition, but we rise to every challenge we receive and we keep coming out on top.
This is due to many different reasons, which include treating every single one of our customers with the respect they deserve, which helps us massively. We also have a great amount of knowledge and experience in the industry we work in.
Offering a fantastic service is a good start to being successful, but you need to make a big impact in other ways.
Here we will give you three reasons we are at the head of the competition as a provider of firewood.
Our company website
As you already know, because you have found this blog page, but our website plays a big part in how successful we are.
In the modern day, the world is run by people using the World Wide Web; you will find a lot more people visit a company’s website to find information about them more than they will use the phone.
The world is now run by technology as opposed to face-to-face conversations, and one of the biggest advantages of having a website is that it is accessible 24 hours a day, seven days a week.
We give our customers the experience they deserve
Giving our customers the experience and respect they deserve has always been a massive part of who we are here at the Old Mill Wood Yard, because without them we wouldn’t have had half as much success as we have.
Pleasing your customers always has, and always will define whether or not they continue to keep coming back to you for your products and services.
We take note of all the feedback we receive
All of the feedback we receive from our customers and clients is taken note of and we put it into practice if it is possible and necessary.
It is extremely important to understand what drives your customers to make the suggestions they do. Understanding how to provide a good service that also creates a connection with a customer is vital to your success as a company.
Engaging customers in what they want and like from you can help you shape what you do to meet and exceed customer expectations.